Mosaic Launches Next-Gen UX on All-in-One Digital Experience Platform, Bringing Billion Dollar Brand Capabilities to Cannabis Retail

The first time a five-year-old steps onto the ice, everything feels impossible. The skates pinch, the rink feels endless, and they fall again and again. But with each shaky stride, they start to find their rhythm. That’s what adopting artificial intelligence (AI) feels like for many business leaders right now. The tools feel unfamiliar. The […]

In August 2025, news broke that former President Trump was weighing a move to reschedule cannabis from Schedule I to Schedule III under the Controlled Substances Act. The move wouldn’t make cannabis federally legal, but it would mark a huge shift in how the plant is treated at the federal level—and more importantly, how dispensaries […]

AI is rewriting the rules of how consumers shop faster than most retailers realize. Google’s latest AI tools now handle every part of the shopping journey: search, product discovery, recommendations, and even checkout. That means fewer customers are visiting traditional websites or clicking through long sales funnels. Instead, they’re trusting AI to suggest, compare, and […]

The expectations of cannabis consumers have changed, and fast. Today’s shoppers expect dispensaries to deliver the same level of ease, personalization, and seamless interaction they’ve come to rely on from mainstream retail giants like Amazon and Starbucks. A clunky website, impersonal text blasts, or a generic loyalty program just don’t cut it anymore. Cannabis retail […]

When New York’s trailblazing cannabis retailer Housing Works faced a lawsuit over ADA accessibility in January 2024, it sent a loud and clear message: Cannabis dispensaries can’t afford to ignore digital inclusivity.  According to Green Market Report, this lawsuit highlights a pressing issue for cannabis dispensaries to make sure that their website and digital assets […]

As a cannabis retailer, a dispensary loyalty program is a must-have to retain and deepen relationships with your valued customers. That’s because incentives and new reasons for your existing customers to purchase new cannabis products can help to capture more revenue and increase your profitability.  However, a successful cannabis loyalty program takes a thoughtful approach, […]

Starting Jan. 1, 2024, T-Mobile began implementing fines to commercial vendors for mass text-marketing violations that violated the “Prohibited Campaign Content” section of the company’s Code of Conduct.  The move made headlines after viral social media posts claimed the company would begin policing customers’ personal texts. (This has been debunked by many news sites.)  However, […]

How Starbucks’ App Made the Company a Customer Experience Leader  If you’ve ever used the Starbucks app to order coffee, food, gift cards, or merchandise from one of its 38,000 stores worldwide, you know that it’s a quick and seamless process.  So do about 30 million other users who have utilized the Starbucks mobile app […]

Anibal Palma, Mosaic’s Chief Strategy Officer, comes to the company with extensive financial and leadership experience within the cannabis industry and broader investment sector–from cultivation to technology and renewable energy companies.  Today at Mosaic, he drives the company’s the corporate vision and strategic planning. Anibal also develops partnerships that strengthen its position as the go-to, […]

Cannabis is projected to be a $51.17 billion market in 2023, according to Statista.  The majority of the industry is made up of smaller businesses–yet the rapid growth of larger multi-state operators (MSOs) has created a David-vs-Goliath sentiment among those who are navigating the challenges of operations, licensing, marketing, and compliance.  Larger operations have the […]

Today’s cannabis retail landscape is ever-evolving.  Chances are, if you are a dispensary owner or operator, you have a diverse client base with different wants and needs as it relates to cannabis consumption.  While some customers consistently purchase similar products on a regular basis, others may be shopping around to look for “what’s new,” the […]

In today’s industry, if a cannabis dispensary has a robust patient and consumer base, gathering data about their preferences and shopping habits is far from easy.  Retailers are often combining loyalty data, purchase history, purchase frequency, average amount spent, time in store, customer feedback, and other informational metrics all from different platforms–including their inventory management […]

Why providing a seamless user experience for dispensary customers is key to loyalty, upselling, and no longer competing on price. In today’s world, where people use digital technology in so many aspects of their lives, the importance of a good user experience (UX) cannot be overstated. Customers in every industry expect a company’s website or […]

In the world of cannabis online ordering, data sets are often disjointed.   While your loyalty data may be on one platform, your point-of-sale data could be on another, and your menu and payment processing may also be separated from one another.  When comprehensive sales data doesn’t tie together nicely–it can be difficult to make true […]